We stand behind the gear. But we also know that sometimes a pack doesn’t fit your torso the way you hoped, or a jacket color looks different in real life than it did on your screen. Here’s how returns work.
The window
You’ve got 60 days from purchase to return or exchange new, unused gear. If you bought something in November or December, the window stretches to January 31 of the following year—because nobody wants to be processing a return on December 26. Tags need to be intact, and items need to be unworn, unwashed, and in new condition. That’s the baseline.
The cost
Exchanges and store credit refunds are free. If you want the money back on your original payment method, we deduct a $5 restocking fee. That’s it. No 15% “handling” charge, no return shipping label markup.
How to start
Don’t ship anything back to the address on the box. That won’t reach the returns team, and your package will enter a void from which it may never return. Use the returns portal linked on this site, and you’ll get a label and instructions that actually work.
What can’t come back
Final Sale items, event tickets, and purchases shipped to international addresses or U.S. territories are not eligible for return—those sales are final. If you’re outside the U.S. and something arrives damaged or defective, reach out through the contact option on this site and we’ll figure out a solution.
Damaged or defective
If your gear shows up damaged, or a zipper fails on the first trip, don’t go through the standard return flow. Contact us first. Manufacturing defects are covered under Guaranteed for Good™, which is a different process from a regular return—and often a better outcome for you.
Holiday gift-with-purchase
If you got a free gift with your order, and you return the item that qualified for the gift, the gift needs to go back too. Otherwise the value gets deducted from your refund. Fair warning, not a trap.
Questions
Reach out through the contact method listed on this site before sending anything back. We’d rather help you get it right on the first message than have a box bouncing around the postal system without a destination.