Where we ship from, and where we ship to
Orders leave from Salt Lake City, Utah. We ship within the United States, and depending on the product and destination, we also serve select international markets. If you’re browsing from outside the U.S., make sure you’re on the correct country site—there’s a selector in the header or footer—so you’re seeing pricing and availability that actually apply to you.
Processing time
Give us 1–2 business days to process your order before it ships. Business days are Monday through Friday, excluding holidays. During launches or peak season, processing can stretch a little. We’re not Amazon; we’re a gear company with a warehouse, and occasionally the warehouse gets slammed.
Transit times and cost (Continental U.S.)
Free Economy Shipping applies to orders of $99 or more before tax. That usually delivers in 2–6 business days after the ship date. If you need it faster, 3-Day, 2-Day, and Overnight options are available at checkout—transit runs 1–3, 1–2, and 1 business day respectively, depending on the service.
Where we can’t ship
Free shipping doesn’t apply to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations. Some expedited services also can’t deliver to P.O. boxes or military addresses. If you enter one of those addresses at checkout and the system rejects it, that’s why—not a personal attack.
Tracking
You’ll get a shipping confirmation with tracking when your order leaves the warehouse. If tracking says delivered but you don’t see the box, check around the property, with neighbors, or at a parcel locker before reaching out. Carriers sometimes leave packages in spots that make sense to them and absolutely no sense to you.
International orders
International orders may be subject to duties, taxes, or customs fees charged by the destination country. Those are the recipient’s responsibility and aren’t included in the price you pay at checkout. Customs can also add time beyond the carrier estimate. It’s not our favorite part of international shipping either, but it’s how the system works.
Missing or delayed
If tracking hasn’t moved in several business days, or if a package is marked delivered and genuinely isn’t there, contact us through the method listed on this site. We’ll help sort it out.