The deal
By browsing this site or buying our gear, you’re agreeing to these terms. If you don’t agree, please don’t use the site. That’s the whole preamble.
Your account
If you create an account, keep your password to yourself. You’re responsible for what happens under your login. If something looks off, contact us immediately. We can suspend or close accounts that violate these terms or misuse the site.
Orders and payment
Placing an order is an offer to buy. We can accept it or decline it—if something’s out of stock, if a price is listed wrong, or if something feels like fraud. Payment is charged when you check out. Make sure your shipping address is correct, because once it ships, redirecting a package is more complicated than it sounds.
Gear, not medicine
Our products are outdoor apparel, bags, and accessories. They’re not medical devices, and nothing on this site is medical advice. If you have a physical condition that affects how you carry a pack or regulate temperature, talk to a professional who knows your situation.
Guaranteed for Good™
We stand behind manufacturing quality. If an item has a defect in materials or workmanship, we’ll repair, replace, or credit it for the lifetime of the product. “Lifetime” here means the reasonable functional life of that product, not literally forever—a 2016 backpack that’s been through five continents has lived a full life. Damage from normal wear, accidents, or modifications isn’t a manufacturing defect. Full warranty details live on the warranty page linked through the site.
Intellectual property
The text, images, logos, product names, and design on this site belong to us or our licensors. Don’t copy, reproduce, or use them commercially without permission. Share links, talk about the gear, post photos of your pack on a mountain—that’s all fine. Just don’t pretend our stuff is yours.
Acceptable use
Don’t break the law, interfere with the site’s operation, scrape data at scale, or try to access accounts or systems you’re not authorized to access. Don’t post reviews or content that is false, abusive, or infringing. We can remove content and restrict access if someone abuses the site.
Limitation of liability
To the fullest extent permitted by law, we’re not liable for indirect, incidental, or consequential damages from your use of the site or products. Our total liability for any claim related to an order won’t exceed what you paid for that order. Some places don’t allow certain limitations, so parts of this may not apply to you.
Disputes
These terms are governed by the laws of the state where our business is organized. Any dispute that isn’t resolved informally goes to binding individual arbitration, not class actions. You can opt out of arbitration within the window described in the full dispute resolution section available through the site’s contact channel.
Changes
We may update these terms. The effective date at the top will reflect the latest version. Keep using the site after changes means you accept the updated terms. If you don’t agree, stop using the site.